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Case Studies - Thermal

In early 2001, Mr. Chilinski became CEO of this international industrial process equipment manufacturer. During the previous three years, the company had lost relationships with several Fortune 500 customers due to poor service and lack of product innovation resulting in a steep decline in worldwide orders.

By successfully executing major operating initiatives, including improvements in performance reporting systems, sales realignments, and enhanced customer service levels, worldwide order performance saw a dramatic turn around reversing five years of double-digit order declines to an accelerating CAGR of 15%. Over his tenure, the company restored lost relationships with all its key customers, established new strategic alliances and reduced operating costs by 15%. As a consequence, debt levels of this highly leveraged transaction were reduced by 50% in less than three years. The company was sold in early 2005.




Worldwide Order Performance

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Service Performance

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